4.5
Outdoorsy memberHost since June 2020
Communication
5.080% response rateTypically responds in less than 6 hours
About Angelique's RV rentals
4.5
Outdoorsy memberHost since June 2020
Communication
5.080% response rateTypically responds in less than 6 hours
1 RV available to rent
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Memories made on trips with Angelique Gutierrez's RVs
Susanne M.
4.0November 2021
The trailer we decorated so wonderfully, it gave you the 1970’s vibe that my event was looking for. It arrived on time and the owner could park it on a dime. My only issues was at the pick-up, campers get used and they are lived in. The owner was not happy because a few things were not exactly as she left it. The window screens are very delicate, one fell off. The curtain in front of the bed had clips that were not connected to the current exactly as they were when it was parked. A few other minor issues as well. We repaired all of them. Then the cutting board was missing and she wanted it replaced but when I went back it was in the cabinet above. This was only the 3rd time it was rented so maybe it was something new for her but it made me feel uncomfortable. I was being kind and trying to make light of the normal process when you rent things. I know I own a rental company and have to be understanding about returns.
Angelique’s answer
Thank you for your review Susanne, as we discussed when I picked up the rental, per any rental a security deposit is collected incase of any damages or incidentals, as normal procedures and a walkthrough is conducted both when dropping off and picking up the trailer and if any items are damaged or missing items we could address them at that time. The cutting board in question is a custom cut bamboo piece to fit over the stove, (this item alone is about $100 to replace) so obliviously any items that have gone missing during the rental, I would bring it to your attention before leaving with the trailer.
I am completely understanding about the returns on rentals, I do however expect for the trailer to be returned undamaged, window screens included. I asked you if you wanted to put these items through your security deposit we had on hand and you declined having your staff fix the issue. This was very appreciated, I do apologize if you felt uncomfortable addressing the damages. I am very happy the event was a success.
I am completely understanding about the returns on rentals, I do however expect for the trailer to be returned undamaged, window screens included. I asked you if you wanted to put these items through your security deposit we had on hand and you declined having your staff fix the issue. This was very appreciated, I do apologize if you felt uncomfortable addressing the damages. I am very happy the event was a success.
8 Photos submitted by Susanne M
Casey A.
5.0September 2021
