Reviews

20 reviews

(4.9)

Charlie L.

5October 2023

Everything was awesome. My wife & I were able to have the US adventure of our lives thanks to Alex & Virginia’s RV. Top van & top set up.

4 Photos submitted by Charlie L

Denny E.

2October 2023

Arrived to find the van in clean condition with a full tank of gas but ran into a few issues with the host that resulted in additional $200 being taken from my deposit, for future renters PLEASE watch out and read through every document when booking with this host specifically :The van is winterized from September 30 - May 15, if you book around the same time I did (09/27-10/01), you may be greeted with a van that was winterized early! You might receive a message the day before you are going to pick up the van with detailed instructions highlighting how to use the hot water and shower, don't let this confuse you into believing onboard shower capability is there. I recommend reaching out to the hosts early and often on the water status if you're booking around this time to prevent having to unexpectedly take showers in creeks during your 5-day trip like I did. There are numerous van rental options in the area at a lower price point that do not come with a shower option. The hosts messaged that they have since updated the listingDo NOT, under any circumstances, be late picking up the van from their home location. If you are late picking up the van the hosts may happily choose to retain $200 of your security deposit ($50 per hour) if you are late picking up...even on a day you already paid for and despite communicating traffic issues to the hosts. Prior to taxes and fees being added on my booking, the van was $199 per night. Because I was late the hosts were essentially able to retain an extra night of rental charges and justified this because they had to change their meal plans. Look for these additional hidden potential charges under "Add-ons" on the site. I don't recommend this listing for those traveling from out of town as traffic coming out of DIA through Denver is very unpredictable.

Alex and Virginia’s answer

Thank you for your feedback, Denny. We’re genuinely sorry you are unhappy with your experience. We refunded you $100 for the inconvenience of winterizing. As we explained, we can’t always predict the night-time temps in our alpine environment, which is why we must drain the water in the fall when the temperatures require it—to avoid freezing the waterpipes (and necessitating a multi-thousand dollar repair).We charged the Late Pick-Up Fee of $200 as listed in the Add-Ons section, as the posted pick-up time is 3 pm. You did not request a different time in advance, but let us know around 8 am on the day of your reservation that you would arrive at our house at 6 pm. You arrived a little after 7 pm. We are happy to arrange a different pick-up time in advance with renters with more than 24 hours notice. We do hope all renters make appropriate pick-up and drop-off arrangements with us in advance.

Mark V.

5August 2023

Great job getting us setup and on our way. Easy Pickup and drop off

Marsha P.

5August 2023

We had a great experience from beginning to end renting this unit. Had everything we needed, easy to tow and great communication and service from hosts!

Mimi W.

5August 2023

amazing rv

Megan E.

5July 2023

Nick V.

5July 2023

Pick up and drop off went very smoothly and rental was exactly as described. Great communication all around and an awesome van for any type of adventure!

Theresa S.

5July 2023

We had a great time! Host was very accommodating as our schedules were conflicting. My daughter arranged the drop off and stated the host was very nice! The camper was well equipped and we had all we needed. Bed was very comfortable. We will use them again if were in the area.!

1 Photo submitted by Theresa S

Christopher R.

5June 2023

Overall great experience. The owners answered all our questions ahead of time and guided us to purchase a custom cable compatible with the brake controller we rented. Everything operated as expected as if it were brand new. I advise against going to Elevenmile Canyon Reservoir as the roads are very rough, or at least drive very slowly.

1 Photo submitted by Christopher R

Aubrey J.

5June 2023

We had an amazing trip in Alex and Virginia’s camper! The camper was very clean and stocked with everything that we needed. Perfect size for my husband and I and our 2 dogs. We would definitely book with Alex again!

Peter S.

5May 2023

All around great vehicle and great folks 💪🥇

2 Photos submitted by Peter S

Alison G.

5November 2022

Absolutely wonderful rental experience. Camper was gorgeous and hosts were extremely accommodating.

Nick S.

5August 2022

Great! Very thorough on explaining the van, very thoughtful in equipping it. Highly recommend!

1 Photo submitted by Nick S

Ellen H.

5August 2022

Tyler F.

5August 2022

Great communication with owners, friendly & helpful people.

Steven B.

5August 2022

Well equipped van, easy to drive and great hosts. Logistically it worked well for us to rent a car in Denver and leave it at the owners home. Tons of disbursed and national forrest camp site options.