1 reviews
(1)
DAN P.
1August 2025
Worst experience I've ever had renting. I showed up at the pre-determined time, the renter asked me if I had a weight distribution hitch. I do not as I don't own a trailer. He stated he lost it after the last renter dropped off the trailer and would go buy another one. I had a tight deadline and did not have time to wait around for him to buy the hitch and set it up. We agreed to cancel the rental. That's all fine. I called Outdoorsy and told them, they stated everything would be fine once they talked to the renter. Two weeks later I called Outdoosey and they stated they never received a response from the renter. Because of this, a simple refund is now needing to be escalated. If it was the hitch alone, I would have walked away disapointed, but understanding. To both fail on the hitch and also be unresponsive about a refund for two weeks is totally unacceptable. Ruined my weekend, now ruining my day realizing I have to fight for something very simple.