So I should probably preface my review here with a disclaimer that this was my family's first RV experience, both in renting (from outdoorsy or otherwise), driving an RV 1000+ miles and also living in that RV for over a week! The only reason I bring this up is that I want everyone who's looking for insight into whether renting an RV for the very first time is a manageable idea or not to know that I also had zero RV experience when going into this!Alrighty, now with that out of the way we'll go ahead and move on to the information I feel would be helpful to those considering renting this particular RV or really any (Class-C) RV for that matter. First of all so your research online! I found gobs of helpful info and apps that were integral in my family being able to have a mostly stress free vacation! Now maybe I was alone in feeling a little overwhelmed leading up to my trip, but yeah I highly doubt it. Anyhow, whatever your reason is for renting an RV, if you're wanting to but you're feeling a little (or a lot) worried about all the unknowns involved in renting an RV for the first time, hopefully I can help and also rest assured that Grant makes himself ALWAYS available to help. Personally I wasn't at all comfortable at first but once we were actually camping and in the RV everything became very intuitive and self explanatory. Our trip was a very cold one too, where we had 6+ nights where the outside temps fell well below freezing and close to very small single digits and not once did we have a problem with the RV's ArcticPac (which was a major concern of mine originally)!The owner was very thorough and always available to help, regardless of the time we had to contact him (which ended up being well after 10pm or 11pm on several occasions!The only major concern we had was one we knew about before we even got into the RV. The previous idiot renter had cracked the windshield and because of our rental period began immediately after they returned there wasn't time enough to get it fixed. We simply signed a waiver releasing them of liability if we were to get injured (yes I know this was risky, but fortunately it turned it ok) and were told we'd not be responsible for anything involving the already broken windshield and after that we were on our way!Personally I don't feel that we will ever be RV renters again, as it was ultimately too chaotic with time constraints, worrying about my young children potentially breaking anything we'd have to pay for and financially renting simply doesn't make sense. However, hypothetically if we were to rent again I would definitely consider renting from Grant and his wife as they were very accommodating, laid back and flexible people who definitely have gone beyond what is required of them to ensure you'll have an enjoyable experience!If I had any complaints however it is that your last day of camping will basically be a wash as you're required to have the RV cleaned, refuelled and returned by 11am, something we didn't know about in advance (which likely was our fault for not reading the fine print). Regardless of fault, our vacation was still cut significantly short as we had to begin our trip home the day before our actual final day of paid rental. Which means we basically paid for the price of a whole rental day but all we got to do was drive non stop to get the RV back in time, which sucked! In addition to these feelings, we also felt heavily as though we were being rushed to get the RV back to allow time for the repairs from the previous renters windshield screw up and that we were having to worry about the next renters trip getting started, which really ruined the tail end of our trip in my mind! I feel like either the Grant or Outdoorsy needs to step up and implement a mandatory minimum 2 day RV idle period between renters to allow for any repairs and or maintenance to be done. This would allow for a much smoother and WAY less stressful return process!!! However, with that said my kids still had a great time and that was ultimately what this entire adventure was all about so for that I am happy! Oh, oh, oh, and very important, for a family of 5, although it says you can sleep 5 and as many as 6, be forewarned you WILL be tripping all over each other, so you may want to consider a larger rig, as this sort of thing can really ruin the Vaca vibe! Anyways, we had a great time and possibly even found our retirement destination in gorgeous Northern New Mexico, so for that I'm grateful! Thanks again Grant for entrusting me with your $100k tiny house on wheels and i guess we'll see you down the trail!The Chambers family