• Guest must stay with vehicle at least until mechanical issue diagnosis and subsequent guest-host negotiated return plan. • Fees will be incurred if tanks that need to be emptied are not emptied and tanks that are not full that need to be filled. Details are in the Blue Bear Guidebook. Return the van with an empty and clean toilet cassette, with an empty gray water tank, a full DEF tank and full fuel tank. • Please see add-on section if your pick up needs to be before 2pm and your drop off is after 11 am (any return after 8pm will be charged an additional day and possibly a lost booking if not returned on specified date • fees will be incurred for an excessively dirty van upon return. • replacement fee will be incurred for any animal hair, markings or dirt on sheets or bed area, seats, etc. • Fees will be incurred for any unpaid parking tickets or tolls • Windshield replacement charge will be made for windshield dings, chips and cracks. Windshields can only be the responsibility of the person driving the vehicle, even though it is often the fault of someone in front of the vehicle. On 4x4 vans, even a small ding that gets repaired will spread into cracks once the weather changes and/or the vehicle is driven on a dirt road. This is why our policy is to replace the windshield if the van is returned with a chip, ding or crack. Please take extra time and many photos of the windshield during the initial key exchange to ensure it is free of damage as you leave with it. As of 11/19/2025, the cost to replace the windshield is $850.00. Staying under 65 mph, far behind any semi-truck or car veering on to the shoulder really does work to protect the windshield.