–No smoking or vaping inside the van, including anything cannabis. –Pets and festivals: message us before booking and we'll talk it through. –Only approved drivers behind the wheel. –AWD is for dirt roads, snow, and bad weather, not off-roading. Stick to maintained roads. –Return it with a full fuel tank and full DEF, and with the cassette toilet and gray tank emptied. –Return it about as clean as you got it. If it needs more than a normal wipe-down, we'll charge a cleaning fee. –Don't stack heavy gear on the bed platform or force the lift bed. We'll show you how it works at pickup. –Tell us right away if anything breaks or stops working, even if it's small.